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Customer Satisfaction Questionnaire

Following is a general format for the Customer Satisfaction Questionnaire. you can use this format as per your company's scope of work. for the editable word copy, click on the download link given at the end of this post:

Voluntary Declaration

Company:

 

Position:

 

Name:

 

Address:

Street:

Postcode:

City:

Country:

Telephone:

 

Fax:

 

Email:

 


1.
Are you satisfied with [Company Name] image for the following?

 

Questions

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

dissatisfied

Very

dissatisfied

No

comment

Response Time

Information Material (Brochures, manuals, catalogues etc.) Consulting and Service

The breadth of Product Range Latest Products

Overall Appraisal Comments

Comments:


2. How would you judge the quotation processing referring to the features mentioned below?

 

Questions

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

dissatisfied

Very

dissatisfied

No

comment

Quick response to Quotation and Order Confirmation

Quotation Details

Staff ‘s Availability

Lead Time

Overall Appraisal

Comments:


3.     What is your opinion of [Company Name] order processing?

 

Questions

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

dissatisfied

Very

dissatisfied

No

comment

Adherence to Delivery Dates

The flexibility of Delivery Time and Quantity

Handling of Complaint

Packaging

Overall Appraisal

Comments:


4.     What do you think about the technical consulting service at [Company Name]?

 

Questions

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

dissatisfied

Very

dissatisfied

No

comment

Staff ‘s Capacity

Variety of Solutions

Speed of Response

Technical Documentation

Overall Appraisal

Comments:


5.     Do you consider [Company Name] Product Quality satisfactory?

 

Questions

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

dissatisfied

Very

dissatisfied

No

comment

Product Quality

Design and Function

Technical Properties

Price / Performance

Economic Lifetime Safety

Overall Appraisal

Comments:


6.     What is your opinion of [Company Name] customer service?

 

Questions

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

dissatisfied

Very

dissatisfied

No

comment

Customer Support

Handling of Complaint

Easy Processing

Staff ‘s Knowledge

Overall Appraisal

Comments:


7.     What is your opinion about [Company Name] in general?

 

Questions

Very Satisfied

Satisfied

Neither satisfied nor dissatisfied

dissatisfied

Very

dissatisfied

No

comment

Satisfaction

Comments:


8.     Is it your intention that you would continue to use [Company Name] in the future?

 

Yes

No

Perhaps

Further Contact

Comments:


9.     Would you recommend [Company Name] to a colleague/company?

 

Yes

No

Perhaps

Recommendation

Comments:


10.  If possible, would you please rate [Company Name] as a supplier?

 

Yes

No

Perhaps

Supplier Rating

Comments:


11.  How would you rate [Company Name] compared with our competitors?

 

Above Average

Below Average

Equal

Image

Quotation Processing

Technical Support

Product/Service Quality

Customer Service

Comments:



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